Dogwood Cottage provides goods and services to you subject to the following conditions. You agree, understand and accept these conditions if you use or purchase from this website. If you would like more information, please contact us.

Privacy

Dogwood Cottage complies with the National Privacy Principles. Please read our Privacy Notice to find out more.

Copyright

The content of this website, including but not limited to text, graphics, images and icons are the property of Dogwood Cottage. Transfer, download, reproduction or copying of all content are strictly prohibited.

Product Descriptions and Site Content

While we endeavor to make the product descriptions and other information on our website clear and accurate, we cannot guarantee that content within this site is error-free.

Product images displayed on this site are provided as a guide only. Some products have been photographed in closeup so that details are clearly visible. While we do our best to use representative images, we do not guarantee the accuracy of colours as these will vary with photographic settings and lighting and your monitors display settings. Please read the product descriptions carefully to check sizes and colours and do not hesitate to contact us if you require clarification or further information.

Unavailable Products

Although we endeavor to keep our stock levels accurate, at times a product that you ordered may be unavailable. If you have already paid for such an item, we will give you the option of a refund of the cost of the unavailable item or issue a store credit for future purchases. We will also suggest a substitute product if one is available.

Loss or Damage of Goods in Transit

Dogwood Cottage accepts no responsibility for unregistered or uninsured goods once they have been posted. If your goods were sent by Express Post we will provide you with the tracking number, but it is up to you to pursue the matter with Australia Post. If your shipment was sent by registered mail and it does not arrive, we will lodge a complaint with Australia Post on your behalf.

If your items were sent by registered mail and have been damaged in transit, it is vital that you keep the damaged packaging that they arrived in and contact Dogwood Cottage immediately. Postal insurance is only valid if all the packaging is kept for inspection - without this evidence there is no proof that your parcel was damaged in transit. Please do not return any item without contacting us first.

Title of the Goods

Ownership of goods sold by Dogwood Cottage shall not pass to the customer until Dogwood Cottage has received payment for the specified goods in full.

Taxes and Duties

If you are an international customer, please be aware that any taxes and duties (such as customs) charged by your country may apply to your order and that these are solely your responsibility.